SMS messaging policy

Participants opt in by ticking a checkbox on the public signup form for an event they are joining, beside the phone number field. The checkbox reads “Text me reminders about this event. Optional. Msg & data rates may apply. Reply STOP to opt out.” It is never ticked for you, and it is never required to complete a signup.

Providing a phone number is not consent. An organizer may require a phone number so they can reach you about the event, and some do. That is a separate question from whether we may text you, and the answer to the second one is only ever the checkbox above. If you give a number and leave the box unticked, we will not text you. No ticked box, no texts.

Registered users can also turn SMS reminders off at any time in their account settings under Notifications → SMS reminders.

Reminders are 1:1 transactional. We do not send marketing or promotional messages. Typical message types:

• Event reminder, sent roughly 24 hours before the event the participant signed up for. Sample:

  Reminder: Team Lunch is Sat, Apr 26, 12:30 PM. Details: https://thesignup.app/s/team-lunch. Reply STOP to opt out.

Future message types (event cancellation, schedule changes) will follow the same opt-in and the same STOP/HELP behavior described below.

Approximately one message per event signup. A participant who signs up for three different events would receive up to three reminder texts, one per event, ~24 hours before each one.

thesignup does not charge for SMS reminders. Standard message and data rates from your wireless carrier may apply.

Reply STOP to any message to immediately stop further texts to that number. Replies are processed by our SMS provider (Twilio) and apply across the entire platform, you will not receive further messages until you reply START. The opt-out instruction is included in the first text we send to a number; later texts to the same number omit it, but STOP works on any of them.

Registered users can also disable SMS reminders globally in account settings under Notifications → SMS reminders.

Reply HELP to any message to receive a short auto-response with this policy URL and a contact address. You can also email support@thesignup.app at any time.

Phone numbers are stored only to send the reminder you opted into and to handle STOP/HELP keywords. We do not sell, rent, or share phone numbers with third parties for marketing.

Questions about this policy or about a specific message you received: support@thesignup.app.